through a link included on this website, your information might be used differently by the operator of the linked website.
1.3 Your informationThe information you provide to us when using this website will be processed for the following reasons:-
1.3.1 to administer your user account with us;
1.3.2 to process any request for advice or information supplied by us;
1.3.3 to notify you of our bulletins, information packs, products and services unless you select not to receive these from us;
1.3.4 to notify you about the products and services of other third parties who we work with unless you select not to receive
these from us;
1.3.5 to customise this website according to your interests;
1.3.6 to comply with our statutory and regulatory obligations;
1.3.7 to process any orders you make through our website. If you do not wish to receive additional information from us,
you can let us know by checking the appropriate box on the new account registration form.
1.4 The type of information we will collect about you includes:-
1.4.1 your name and address;
1.4.2 your phone number and e-mail address;
1.4.3 your occupation;
1.4.4 your interests;
1.4.5 the information included in any online services to which you subscribe;
1.4.6 details about the services you specifically request;
1.4.7 information you complete in relation to our client surveys or promotions.
1.5 We will never collect sensitive information about you without your explicit consent.
1.6 Any information that we collect about you is stored electronically on our database. It may also be printed and stored
in our filing system.
1.7 We will keep your personal information confidential except where you have posted it for publication or display, to the
extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply
with an instruction of a regulatory body of competent jurisdiction. From time to time we may be called upon to
demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our
auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not
consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let
us know by checking the appropriate box on the new account registration form.
1.8 If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for
any particular purpose or purposes, write to us.
1.9 Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to our Customer
Support Team. As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data
that we hold concerning you.
1.10 UK Data Protection Act 1998 requirementsTo comply with the UK Data Protection Act 1998 we adhere to strict security
procedures and are registered under the UK Data Protection number PZ7031016. The personal information which we
hold will be held securely to ensure no unauthorised disclosure or access. When you register for a user account with
us you will be required to adhere to the security provisions set out in our terms and conditions.
1.11.1 We may like to contact you in the future for marketing purposes. By agreeing to these terms you are giving us your
consent to do so. If you would not like us to contact you concerning our services and offers that may be of interest
to you then please check the appropriate box within the 'my account' area when signed in.
1.11.2 We may pass the information we collect about you to other members of our group or to companies with which we
have joint ventures or strategic alliances. We would like to pass your information to carefully selected companies
that we work with in order for them to contact you for the purposes of marketing similar or related services which
may be of interest to you. If you would not like us to pass your information on to third parties for this purpose then
please check the appropriate box within the 'my account' area when signed in.
1.11.3 You may refuse any marketing communication from us in the future at any time by emailing us.
We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.
1.13 CookiesWhen visiting our web pages, we would like to use tracking technologies which record and store information
about you automatically. This can include using a "cookie" which would be stored on your browser. However, we will
not do this unless you give to us your express permission for this to happen. If you are happy to give this permission,
then please tick the box set out at the bottom of these terms. If we cannot use such technology it is possible that
certain functionality of this site might be affected and you might not be able to access certain Web pages. This
information does not identify you personally. We automatically collect and store only the following information about
1.13.1 the internet domain and IP address from where you access our website;
1.13.2 the type of browser software and operating system used to access our website;
1.13.3 the date and time you access our website;
1.13.4 the pages you enter, visit and exit our website from; and
1.13.5 if you linked to our website from another website, the address of that website.
We use this information to help us identify click stream patterns, to improve our website and to learn about the number of
visitors to our website and the types of technology our visitors use. We only use this information to ensure that our Web
pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide
audience. Currently our Web pages are optimised for the Internet browsers Internet Explorer 6, 7, 8, Firefox 3, Safari.
We do not track or record information about individuals and their visits.
1.14 Transfer of information outside the European Economic Area (EEA)We reserve the right to appoint an Internet service
provider to host our website on our behalf which may be situated outside the EEA. In addition, the information
appearing on your profile may be accessed by members from outside the EEA, who will be bound by this privacy
policy and by the terms and conditions. By agreeing to our terms and conditions of use of our website you consent
to any transfer of your personal information outside the EEA. This may be necessary for us to achieve the purposes
set out above.